Yeti Airlines Pvt. Ltd

Frequently Asked Questions

Booking

How do I confirm my booking online?

Start by choosing the most suitable flight date to get the best available fare and flight of your desired sector. Then fill out the personal details form. Choose the most convenient payment option to make your payment. As soon as the payment is confirmed you shall receive a ticket itinerary that indicates confirmation of your booking. Since the applicable fare is based on your nationality, please make sure you submit your current nationality as per your valid identity card that you will be required to show at the airport check-in counter.

How do I know if my booking is confirmed?

Once your booking is confirmed, you will receive a booking reference number along with your ticket itinerary via email. This indicates that your booking is confirmed. We advise you to print your e-ticket and produce it at our check-in counter on your flight date.

Can I book from overseas?

Yes, you can by visiting our website www.yetiairlines.com and then going through online booking.

If I book by telephone will I be charged a booking fee?

You cannot book via telephone. However you may call us for help on our online booking website. I haven’t received my tickets! This is unlikely to happen. Still, if you don’t get your tickets, you can contact us at the above mentioned contact detail and we will send you the tickets via email, provided payment has been verified. Kindly make sure that you have checked your mail Junk folder.

What if there is a mistake on my booking?

Bookings can be changed but one needs to write on our official e-mail address i.e. [email protected] with the correct requirement, so necessary amendments can be done.

Where/Who do I contact if I have doubts regarding my ticket?

You can write or call us: [email protected] Phone: +977 - 1 - 5970074 (Note: Working hours Sunday - Friday: 0700 to 1900 Local Time) Saturday and Public Holidays: 0900 to 1700 Local Time (Nepal time +4:45 GMT)

If I book by telephone will I be charged a booking fee?

How do I transfer my ticket into another name?

You will have to pay USD 15 (other nationalities than Indian & Nepalese) extra charge to change the name of the passenger who is flying through our airlines. The applicable cost is NPR 1,000 in case of Indian and Nepali passenger.

At what age is an air passenger considered an infant/child?

Child: 2 - 11 years for the full travel period Infant: 0 – 2 years for the full travel period Infants are not allocated a seat and must travel on an adult's lap. Their ticket can be issued only at the airport check-in counter. Air fare for infant is set at 10% of the full fare for the sector concerned.

What documents do I need to carry during my travel?

Ticket and a valid ID card are to be shown at the check-in counter. Due to security requirements at the airport you are advised to carry out a printed version of your ticket.

What will the airlines do if the flight gets cancelled by the airlines itself?

What will the airlines do if the flight gets cancelled by the airlines itself? You can choose between getting back full refund and re-scheduling the ticket without any charges to another date. You will get the money back in your credit card, PayPal or DirecPay if you have paid online. Please contact our ground staffs at the airport to reschedule or directly email our ecommerce department ([email protected]) for a full refund.

My name is spelt incorrectly on my ticket

Please contact us with the correct spelling. We will correct the name without any charge if there is a slight mistake in the name. However if your full name needs to be changed, you shall be charged USD15 or NPR 1,000 (for Nepalese & Indians).

How do I reconfirm my flight?

Please contact us directly at the aforementioned contact address, 72hrs prior to departure.

I have been charged incorrectly, how to correct this?

Please contact us at the aforementioned contact address so that we can investigate. Please ensure you have your booking reference ready, this can be found on your confirmation page. We will be looking into the matter and revert.

Can I make the ticket of an infant online?

No, you have to issue the infant’s ticket at the airport. The charge is 10% of an adult fare to that particular sector. No airport taxes are charged for infants. Can I change details of my booking? Bookings can be changed without any cost in relation with the Normal & Dollar fares but with other fares introduced one needs to pay the difference amount i.e. upgrading into the upper class fares. For more information, please click below; http://www.yetiairlines.com/about-us/cancellation-and-refund-policy.html

I have requested a refund. How long does it take to process?

Once a refund has been requested by email to [email protected] , it will be done within 7 working days for the all payment gateways. The refund amount will go back to the account from which the payment was made. Should there be delays in receiving the requested refund, please contact [email protected] with the relevant ticket details. What is the arrangement for diverted flight passengers? Passengers are readjusted in the next immediate flight as far as possible. If the flight is diverted to other sector than point of origin or destination and an overnight stay is required, we will provide our passengers with transportation, hotel accommodation and food.

Do I get a full refund if the flight is delayed?

Yes, if flight is delayed more than two hours and you decide not to travel and cancel your ticket you can claim for refund. Please contact our airport check-in counter to cancel your ticket.

Cancellation of flight

In case of cancellation of flight by Yeti Airlines or due to unforeseen circumstances beyond the airlines control, Yeti Airlines will not provide any accommodation/compensation to the passenger however Yeti Airlines will try to accommodate the passenger in the nearest/earliest available flight to the destination.

What is the luggage allowance and what happens when my baggage exceeds the weight allowance?

The baggage weight allowed for all sectors - except Lukla and Jomsom – is 20 kg check-in baggage + 5 kg hand carry per passenger. For Lukla and Jomsom sectors it is 10 kg check-in baggage + 5 kg hand carry. You will be charged with extra baggage rate if your baggage exceeds the weight allowance which you can find in our website www.yetiairlines.com

What do I do if I have a complaint?

Contact Number: +977 01-5970074 Email us at: [email protected] We will look into it as we are determined to ensure that customers are fully satisfied with the service of Yeti Airlines.

What are your rules on the transportation of domestic pets?

Yeti Airlines and Tara Air currently do not permit transport of any animals, pets or otherwise Why do you have two tier fares in your website? As per the regulation of the Government of Nepal, domestic airlines are required to operate on a two tier fare system, one fare in Nepalese currency for Nepalese and Indian citizens and another fare in acceptable foreign currency for other nationals.

Cancellation and Refund

Cancellation of flight

Do I get a full refund if the flight is delayed?

Yes, if flight is delayed more than two hours and you decide not to travel and cancel your ticket you can claim for refund. Please contact our airport check-in counter to cancel your ticket.

I have requested a refund. How long does it take to process?

Once a refund has been requested by email to [email protected] , it will be done within 15 working days for the all payment gateways except for paypal i.e 2 working days. The refund amount will go back to the account from which the payment was made. Should there be delays in receiving the requested refund, please contact [email protected] with the relevant ticket details.

What is the arrangement for diverted flight passengers?

Passengers are readjusted in the next immediate flight as far as possible. If the flight is diverted to other sector than point of origin or destination and an overnight stay is required, we will provide our passengers with transportation, hotel accommodation and food.